Frequently Asked Questions

Yes, we offer a comprehensive delivery service covering South Wales. For orders placed online we currently cover the following postcodes:

All CF | All NP | SA1 – SA13 & LD2 – LD5

Can’t find your postcode?
Due to the nature of our business, there may be occasions when we’re delivering outside of our usual area. Please get in touch with our team using the help icon on the bottom right of your page, to see if we can help.

For more information on our delivery service, visit our Delivery Information page.

We have a large fleet of delivery vehicles in various sizes to allow us to get almost anywhere, but please tell us any special requirements or access issues when you order. Larger orders may be restricted on larger vehicles, however, we endeavour to find a solution to help our customers if possible. Please view our delivery information page for further details and speak to a member of staff for specific enquiries.

All orders placed online are subject to the following delivery charges:

Free Delivery on Orders Over £250
We currently have a promotion for free delivery on all online orders over £250 including VAT. This offer excludes any ‘Custom Delivery’ charges. More details on Customer Delivery Charges can be found below.

Standard Delivery: £10 inc VAT
This is our standard delivery charge and covers all postcodes within our standard delivery area.

Big & Bulky Delivery: £20 inc VAT
Some of our products will have delivery restrictions based on their size or weight. Our Big & Bulky Delivery charge will cover the use of specialist vehicles or additional team members to deliver your order.

Custom Delivery: There may be items on our website that have a custom delivery charge, or minimum order values. These are highlighted on each product page and will be automatically calculated at checkout.

For more information on our delivery service, visit our Delivery Information page.

We do not offer an online Click & Collect service just yet. Instead, you can call your local branch to arrange collection over the phone. Our team will be on hand to help and then send you a secure payment link via text when you’re ready to place your order. Your goods can then be arranged for collection later that day. For details on your local branch, visit our Branch Finder.

No, we currently have a limited range of stock available to buy online. We are working on increasing the number of products that are available with new products added everyday.

If you can’t find the product you’re looking for on our online shop, please contact your local branch or send a quotation request via our contact form, and one of the team will get back to you.

We currently offer a range of Trade Accounts at Robert Price. Opening an Account couldn’t be easier. Find out which account is best for you by visiting our Trade Account page.

We don’t offer a ‘set’ discount reduction for account holders. Our pricing structure depends on the quantity and regularity of orders and on the items in question. We always try to give the best possible price, and as with most businesses there are greater benefits offered for larger orders than smaller quantities or one offs.