Frequently Asked Questions

The Product Overview section of our website is to give an overview of the range of products available across the Robert Price Group. We have over 30,000 product lines available across the company, with different branches and brands specialising in various areas.

To view prices or to buy products online, please visit the online shop. We’re adding more and more products to this section everyday.

If you are working on a big project or are a trade customer, it may be worth setting up a Trade Account, and liaising directly with our branches to place your orders. Savings are available on some products when purchased in bulk quantities.

There are a number of businesses and even different brands within the Robert Price Group.

Our Builders’ Merchant branches are located all across South Wales, from Swansea to Chepstow, and into Herefordshire.

We also have a number of specialist branches focussed on Timber, Roofing, Insulation, Landscaping and Plumbing.

Kitchen & Bathroom specialist branches with showrooms can be found in Merthyr Tydfil and Hereford, with our team of dedicated and experienced Kitchen & Bathroom Designers on hand to assist.

For a full list of our brands, businesses, specialisms and locations, please visit the Robert Price Group Brands page.

No, we currently have a limited range of stock available to buy online. We are working on increasing the number of products that are available with new products added everyday.

If you can’t find the product you’re looking for on our online shop, please contact your local branch or send a quotation request via our contact form, and one of the team will get back to you.

When it comes to building materials, it’s sometimes better to talk about what you need. We might have suggestions on alternative products, can offer cost savings through bulk quantity orders and can discuss your delivery location and any access restrictions for large lorries and crane offload. For all these reasons and many more – we’d love to hear from you.

We do not offer an online Click & Collect service just yet. Instead, you can call your local branch to arrange collection over the phone. Our team will be on hand to help and then send you a secure payment link via text when you’re ready to place your order. Your goods can then be arranged for collection later that day. For details on your local branch, visit our Branch Finder.

The best way to get the most accurate quote is to speak to one of our sales team directly over the phone. They can give product advice, availability and a competitive price there and then.

Alternatively, you can send a quote request through via our website. Write a list of the products you want, enter your info and hit submit. Your local sales team will price up your items and we will send you a written quote as soon as possible.

Please make sure you provide an accurate contact method, so that we can get back to you with the quote. Providing a phone number as well as an email address is best, in case we need to ask any quick questions or clarify the items you need. We will never share your information with any third parties.

Yes. When speaking to our sales team or writing the online quote, please state whether you want delivery, collection or a quote for both options. When delivery is required, please include your address, along with any access restrictions you can forsee, for an accurate price.

No, the quotation stage simply tells you how much your order will cost you, should you wish to proceed.

You do not need to set up an online account or enter any personal details beyond those we need to quote accurately and get back in contact with you.

We currently offer a range of Trade Accounts at Robert Price. Opening an Account couldn’t be easier. Find out which account is best for you by visiting our Trade Account page.

We don’t offer a ‘set’ discount reduction for account holders. Our pricing structure depends on the quantity and regularity of orders and on the items in question. We always try to give the best possible price, and as with most businesses there are greater benefits offered for larger orders than smaller quantities or one offs.

No, anyone can request a quote or place an order, we’re open to everyone.

A Trade Account will give you additional benefits, such as; an account manager to help you through your project, or quick and easy access to previous invoices and other paperwork. It also allows us to set up repeat delivery addresses with our transport team, and for credit accounts; offers 30days of credit. Trade Accounts are designed for our regular trade customers, or those working on a large scale project.

You don’t have to hold an account with us to make a purchase.

We have a large fleet of delivery vehicles in various sizes to allow us to get almost anywhere, but please tell us any special requirements or access issues when you order. Larger orders may be restricted on larger vehicles, however, we endeavour to find a solution to help our customers if possible. Please view our delivery information page for further details and speak to a member of staff for specific enquiries.